***客房部常用英语

Housekeeping Dept.

一、 词汇 Vocabulary

1、 客房部 housekeeping department /dept.

2、 客房设施 room facilities

3、 标准客房（单、双人房） standard room (single ,double room )

4、 豪华单、双人客房 deluxe single /double room

5、 商务套房 business suite

6、 豪华套房 deluxe suite

7、 总统套房 presidential suite

8、 大床 king-size bed

9、 两张标准床 twin beds

10、门 door

11、门把手 door handle

12、锁 lock

13、防盗眼/猫眼 spy hole / spy eye

14、衣柜 wardrobe

15、衣柜滑门 wardrobe sliding door

16、衣柜灯 wardrobe light

17、衣架 hanger

18、西装架 suit hanger

19、裙架 skirt hanger

20、裤架 trousers hanger

21、衣镜 dressing mirror

22、保险箱 safe box

23、小冰箱/小酒吧 mini bar

24、酒柜 cocktail cabinet

25、行李架 baggage rack

26、写字台 writing table

27、梳妆台 dressing table

28、抽屉 drawer

29、电视机 TV set(TV:television)

30、遥控器 remote control

31、咖啡桌 coffee table

32、椅子 chair

33、安乐椅 easychair

34、床垫 mattress

35、床头板 headboard

36、床头柜 bedside cupboard

37、挂画 picture

38、电话 telephone

39、文具用品 stationery

40、活页夹 folder/file

41、圆珠笔 ball pen

42、铅笔 pencil

43、信纸 writing paper

44、信封 envelope

45、服务指南 service directory

46、电话索引 telephone directory

47、电视节目指南 movie guide

48、宾客意见书 guest’s evaluation

49、厦门市导游图 guide map of Quanzhou

50、酒店简介 hotel’s brief introduction

51、房价表 room rates/room tariff

52、客房物品配置单/赔偿价格单 room equipment price list

53、饮料单 room drink list

54、记事本 memo

55、台灯 desk/ table lamp

56、床头灯 bed-side lamp

57、落地灯 floor lamp

58、壁灯 wall lamp

59、挂灯/吊灯 pendant lamp/ hanging pendant

60、吸顶灯 ceiling fitting lamp

61、应急灯 emergency lamp

62、卧具 Linen

63、床罩 bed cover(double people双人，individual单人)

64、枕套 pillow case

65、枕头/枕芯 pillow

66、床垫罩单 fitted sheet

67、床单 flat sheet

68、毛毯 blanket

69、鸭绒被 comforter

70、被子 quilt

71、地毯 carpet

72、大巾/浴巾 bath towel

73、中巾/毛巾 towel

74、细巾/手巾 hand towel

75、地巾/脚巾 floor towel/bath mat

76、浴巾架 towel rack

77、毛巾架 towel bar

78、防滑垫 skidproof mat

79、浴室、卫生间 bathroom, toilet

80、抽式面巾纸 facial tissues

81、浴缸 bathtub

82、浴帘 shower curtain

83、莲蓬头 shower head

84、水龙头 tap

85、电吹风 hair-dryer

86、镜子 mirror

87、插座/多功能插座 socket multi-function socket

88、剃须刀 shaver /razor

89、牙刷 tooth brush

90、牙膏 tooth paste

91、梳子 comb

92、香皂 soap

93、枧盅/肥皂碟 soap dish

94、洗发液 shampoo

95、沐浴液 bath foam

96、浴帽 shower cap

97、漱口杯 gargle cup

98、洗脸盆 washbasin

99、玻璃杯 glass

100、杯垫 coaster

101、抽水马桶 toilet /water closet

102、马桶水箱 water tank

103、厕纸 toilet paper (a roll of…一卷)

104、厕纸架 toilet paper holder

105、卫生袋 sanitary bag

106、拖鞋 slippers (a pair of …一双)

107、亮鞋擦 shoe shine

108、针线包 sewing kit

109、烟灰缸 ashtray

110、窗帘 curtain

111、滑动窗 sliding window

112、礼品袋 present bag

113、洗衣袋 laundry bag

114、洗衣单 laundry list

115、干洗及烫衣单 dry-cleaning and pressing list

116、烫衣板 ironing board

117、熨斗 iron /flat iron

118、送餐服务 room service

119、早餐门牌 doorknob menu

120、茶叶 tea

121、红茶 black tea

122、乌龙茶 oolong tea

123、茉莉花茶 jasmine tea

124、绿茶 green tea

125、咖啡 coffee

126、咖啡伴侣 coffee mate

127、糖 sugar

128、盖杯 lidded cup

129、袋泡茶 tea bag

130、冷水壶 cold water kettle /pot

131、热水壶 thermos bottle

132、汤匙 spoon

133、碟子 plate

134、托盘 tray

135、饮料 drink

136、可口可乐 coca-cola

137、喜力啤酒 Heneiken beer

138、百威啤酒 Budweiser beer

139、清凉茶 grassjelly drink

140、椰子汁 coconut milk

141、矿泉水 mineral water

142、元秘D wonbi-D drink

143、粒粒橙 snappy orange

144、红牛 redbull drink

145、“请勿打扰”牌 do not disturb

146、门框 door frame

147、开关 switch

148、空调 air conditioner

149、温度调节器 temperature adjuster

150、空调排格 air conditioner vent

151、烟雾感应器 smoke sensor

152、自动洒水器 sprinkler

153、垃圾桶 waste basket

154、紧急出口 emergency exit

155、服务按钮/铃 bell button /call button

156、赔偿 compensation

157、免费 free of charge

158、早餐卷 breakfast voucher

159、泡茶 make tea

160、铺床 make a bed

161、中国日报 China Daily

162、厦门晚报 Xiamen Evening newspaper

163、投诉 complaint

164、处理投诉 settle a complaint

165、无烟楼层 no smoking floor

166、微笑服务 smiling service

167、身份证 identity card /ID card

168、护照 passport

169、留言 leave a message

170、贵重物品 valuables

171、楼层服务台 floor station

172、楼层服务员 chamber maid /floor attendant

173、楼层领班 room supervisor

174、电梯 elevator /lift

175、胶水 glue

176、剪刀 scissors (a pair of …一把)

177、变压器 transformer

178、拉开窗帘 draw the curtains

179、拉上窗帘 draw back the curtains

180、照相机 camera

181、叫醒服务 wake-up call /morning call

182、健身设备 fitness facilities

183、健康秤 /体重计 bathroom scales

184、加床 extra bed

185、折叠床 /弹簧床 Foldaway bed /spring bed /rollaway bed

186、标准床 Standard bed

二、酒店客房术语 Special Terms

1、脏房 VD --------vacant dirty

2、空房 VAC -------vacant room

3、实房 OCC -------occupied room

4、退房 C/O ------check out

5、入住 C/I ------check in

6、待修房 OOO ------out of order

7、酒店占房 HU -------house use

8、重锁 DL -------double locked

9、请勿打扰 DND ------do not disturb

10、贵宾 VIP ------very important person

11、外宿 OOT ------out of town

12、重要贵宾 VVIP -----very very important person

三、客房常用英语句型 Sentences

*向宾客有礼貌地介绍自己 self-introducing

1、我是这个房间的服务员。

I’m a room attendant. (I’m your room boy.)

2、我是楼层服务员，需要帮忙吗？

I’m an attendant on this floor, what can I do for you?

3、这里是十二楼服务台，需要帮忙吗？

12th /twelfth floor service desk, can I help you?

*引领客人进房间 showing the way to this room

4、先生，可以知道一下您的房号吗？

May I know your room number, sir? /Could you tell me your room number please, sir?

5、先生，我可以领您到房间吗？

May I show you to your room, sir?

6、先生，请您先走。

After you, please, sir .

7、请这边走。

This way, please.

8、这是您的房间，请进！

Here it is, sir. /Here you are, sir. /This is your room, please.(Go in /This way, please)

9、请用香巾。

Have a wash, please.

10、请用茶。

Have some Chinese tea, please.

* 清洁房间 cleaning the room

11、我可以今年入房间吗？

May I come in?

12、对不起，打扰您了，我现在可以打扫房间吗？

I’m sorry to disturb you. May I clean your room now?

13、我可以小整理一下房间吗？

May I make the bed(s) now?

14、对不起，先生，我可以继续清扫吗？

Excuse me, sir. But I haven’t finished. Shall I continue?

15、对不起，我结束这间房后立即为您清扫。

Excuse me, I’ll clean your room as soon as I’ve finished this one.

16、我们总是按照要求早整理房间。

We always get rooms made up early on request.

17、打扫卫生一般需要半个小时。

It usually takes half an hour to finish cleaning.

*向客人介绍房间设施 about the room facilities

18、先生，这是电灯开关，那是温度调节器。

This is the light switch and that is the temperature adjuster, sir.

19、先生，电视机开关在床头柜上，您按这按钮就可以打开电视。

Sir, the TV power button is on the bedside cupboard. You can turn on the TV by pressing the button.

*洗衣服务 laundry service

20、您有什么要洗的吗？

Have you any laundry?

21、我们酒店有提供普通服务和快洗服务，您是水洗还是干洗？

Our hotel offers regular /ordinary service and express service

22、如果您急需，我们有四小时的快洗服务，但要额外付出100％的费用。

If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean?

23、只要把它烫平，是吗？

Is this for pressing only?

24、您的这件衣服适合干洗，但您填写的是水洗单，请问您的意见？

We think your shirt is suitable for dry-cleaning, but you filled in the washing sheet. Do you need to change it?

25、对不起，您的衬衣在洗的时候损坏了。

Sorry, your shirt was damaged in the wash.

26、您要快洗服务还是普通服务？

Would you like express service or ordinary service?

27、小姐，请问您的长裤要不要烫中线？

Miss, would you like the crease to be ironed for your trousers or not?

28、先生，在检查您要洗的衣服时，我们发现1）裤子破了个洞，要不要帮忙缝上？2）衣物上有褪色的地方，要不要继续洗？

Sir, we found a hole/tear with the trousers among your laundry,1)would you like to have it sewn up?/2)we found a faded spot on your laundry, shall we continue?

29、如果你有衣服要洗，可将它们放进浴室门后的洗衣袋内，并在洗衣单上注明您的衣服要水洗还是干洗，快洗还是普通洗，以及取回衣物的时间。

If you have any laundry, please just leave it in the laundry bag behind the bathroom door. And notify in the laundry list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what time you want to get them back.

*维修服务 maintenance

30、喷头坏了（地漏，浴间，龙头，台灯）

There is something wrong with the shower nozzle (sink, toilet tap, desk lamp)

31、请稍等，我马上通知维修工。

Just a moment, I’ll send the repairman to your room at once.

32、对不起，今天我们的有线电视在维修，下午可能会好。

Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.

33、别担心，我们肯定能马上修好。

Don’t worry, we are sure to have it fixed right away.

34、对不起，座厕堵住了。

Sorry, the toilet is clogged.

*失物&招领 Lost and found

35、先生，您能告诉我丢了什么东西吗？/丢了一个钱包，可是没找到。

Could you tell me what is lost, sir? /A wallet, I looked for it ,but I couldn’t find it.

What’s in the wallet, please? /There are HK dollars, US dollars and gold necklace in the wallet.

*留言服务 message

36、如果有人找我，请告诉他（她）我在10点以后回来。

If someone asks for me, please tell him (her)that I’ll be back at ten o’clock.

37、史密斯先生，这是约翰先生留给您的条子。

Mr. Smith, this is a message for you from Mr. John.

38、您要留口信吗？

Would you like to leave a message?

*叫醒服务 morning call /alarm call /wake-up call service

39、晚上好，先生，请问您是不是明天走？

Good evening, sir, Are you leaving tomorrow?

40、请告诉我您明天早上什么时候走/来开酒店？

Would you please tell me what time you will leave tomorrow morning?

41、明天早上七点整我将按照您的吩咐敲门叫醒您。

I’ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.

*满足客人合理需求服务 miscellaneous service

42、您能给我一些信封和信纸吗？

Would you please give me some envelopes and writing paper?

43、卫生间的香皂用完了，请给我再添一块新的好吗？/请稍等，我马上把香皂送到您的房间。

The soap in the toilet is used up. Can you please give me a new one?

I’ll sent it /them up to your room, just one moment.

44、我的吹风机是110V电压，请给我一个变压器。

My hair dryer is 110V(volt), please send /bring a transfer to me .

45、我想要这个杯子留作纪念。/当然可以，但您要把杯子费用算到在您的房账上。

I would like to keep this cup as a souvenir. / Of course, but I’ll add it to your bill.

46、您能帮我联系“的士”吗？/当然可以。

Can you arrange a taxi for me? / Sure, of course.

47、您能替我寄这封信吗？

Would you mind mailing this letter for me?

48、您是说要一个多功能插座用于手提电脑吗？

Do you need a multi-function socket for your portable computer?

49、小姐，对不起，有位客人正在使用烫衣板和熨斗，请您稍等几分钟。

Excuse me, miss, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes?

50、好，我马上就去办。

Ok, I’ll do it immediately.

51、好，我马上给您查一下。

I’ll check it for you right away.

52、我们马上给您送到房间。

We’ll send it up to your room right now.

53、我想多要10瓶啤酒/矿泉水来放在小冰箱里。

I want to have 10 more beers/mineral water for my mini-bar.

*征求客人意见的服务

54、请问您需要补……（饮料名称）

Would you like some more…?

55、我可以补饮料吗？

May I refill your mini-bar?

56、如果您感觉床太硬，请问您是否需要棉被垫底，这样感觉就会柔软些？

If you feel the bed is too hard, would you like to have one more cotton quilt as a mattress, so you can feel a little softer?

57、您需要行李车吗？

Do you need the baggage cart?

*为客提供咨询、解答疑难

58、如何拨打国际长途？/先拨8，然后拨您要的号码。

How can I make an IDD call? /Please dial 8 first, then the phone number you want.

59、您的分机号和房间号码是一样的，酒店内部电话请拨“0”，让总机帮您转，市内电话请先拨“9”，国内外长途请先拨“8”。

The extension number is just the same as your room number. For house calls, please dial zero directly, the operator will help you. Local calls, dial nine, and long distance call (DDD &IDD), dial eight first, please.

60、如果您有任何疑问，请与服务中心联系，电话601，603，605.

If you have any queries, please contact the service center, extension 601,603, or 605.

61、我把早餐券放在写字台的活页夹上了。

I have put the breakfast voucher(s) on the file of the writing table.

62、这是您的早餐门牌，如果您需要订餐，请写下时间并在您睡觉前将它挂在门外，我们酒店提供优良的送餐服务。

This is your door knob menu. If you need it, just check the items for your breakfast, mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.

63、对不起，先生，您的房卡已经过期，请到总台办理续住手续。

Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with the reception desk.

64、先生，您的房卡出了点差错，暂时无法打开房门，我先帮您开 ，等会让行李生送张新的卡给您，好吗？

I’m sorry, sir, I am afraid there is something wrong with the room key, so it doesn’t work. I’ll open the door for you, later I’ll ask the bellboy bring you a new one. What do you think about it?

65、我可以乘车去那里吗？/您可以乘一路汽车去那里。

May I take a bus to get there? /You can get there by No.1 bus.

66、请问我在哪里可以买到邮票？/ 在商务中心。

Can you tell me where I can buy stamps? / In the business center.

67、请问我在哪里可以确认机票？/在票务处或商务中心。

Where can I confirm my air ticket? / In the ticket service or business center.

68、请问我的电池可以在哪里充电？/在商务中心。

Where can I have my battery recharged? / In the business center.

69、明天可能是什么天气？/多云/雨/晴。

What will the weather be like tomorrow? / It will be cloudy / rainy /sunny.

*紧急服务（如客人生病）

70、BELLOW先生，听说您不舒服，我们感到很不安，您现在好些了吗？

Mr. Below, We’re sorry to hear that you are not well. Are you feeling better now?

71、需不需要请医生看看？

Shall we send for a doctor?

72、我陪您去好吗？

Shall I accompany you?

73、请好好休息。

Please take / have a good rest.

74、希望您早日恢复健康。

Hope you’ll be all right soon. (Hope you’ll get well soon)

75、我感冒（发冷，拉肚子，胃痛）

I have / catch a cold (feel cold, diarrhea, stomachache)

76、您发烧了吗？

Do you have a fever / temperature?