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ReferencesMaryMunterCross-CulturalCommunicationforManagersBusinessHorizonsPrenticeHallTsingHuaUniversityPress1993RonLudlowFergusPantonEffectiveCommunicationPrenticeHall1997MichaelEHattersleyLindaMcJannetManagementCommunicationPrinciplesandPracticeChinaMachinePressMcGraw-Hill1998MaryMunterGuidetoManagerialCommunication6theditionPrenticeHallTsingHuaUniversityPress1999KittyOLockerBusinessandAdministrativeCommunication5theditionChinaMachinePressMcGraw-Hill2000KittyOLockerBusinessCommunicationBuildingCriticalSkillsMcGraw-HillHigherEducation2004CCOBigpotssaidManagersclaimedSurveysrevealed70-7025-7582HowUSCEOsspendtheirtime沟通至少可以分为两种情况一种叫人际沟通另一种是组织沟通interpersonalcommunication我们与亲朋好友同事领导之间的个人之间的沟通organizationalcommunication在组织当中的沟通在企业里面组织沟通不同于人际沟通因为组织沟通有它自己特定的游戏规则MCManagerialcommunicationmeetingsspeechinterviewmemoe-mailreportpressconferenceParrysuggests中国的管理人应朝下列方向努力才能提升自己为世界级的领导管理者以成人对成人的方式和部属互动经常给予部属诚实的回馈让绩效评估成为双向沟通学习与教导倾听技巧授与部属一些领导的责任PeterDruckerdefinedCommunicationisperceptionCommunicationis
expectationCommunicationmakesdemandsCommunicationandinformationaredifferentandindeedlargelyoppositeyetinterdependentModelsofCommunicationActionMessageTransferInteractionMessageExchangeTransactionMessageCreationCommunicationCharacteristicCommunicationisinescapableCommunicationisirreversibleCommunicationiscomplicatedCommunicationemphasizescontentandrelationshipsCommunicationisgovernedbyrulesCommunicationcompetenceCommunicationPrinciplesImprovingyourcompetenceBeKnowledgeableBeSkilledBeMotivatedBeFlexibleBeEthicalBeOther-OrientedSelf-assessmentSelf-assessmentChapter02Self-communicationAfterknowingthedifferentorsameSelvesinotherpeopleseyeswhatisyournormalreactionSelfpresentselfpossibleselfMaterialselfSocialselfSpiritualselfSelf-ConceptAttitudeBeliefsValuesSelf-ConceptAtbirthOtherIndividualsGroupConnectionsAssumedRolesSelf-reflexivenessSelf-awarenessListeningtoothersIncreaseyouropenselfReduceyourblindselfDialoguewithyourselfaboutpositivemattersSelf-EsteemgoalswesetforourselvesaffectedwhenyouevaluatehowwellyoumeasureuptoyourownexpectationswearyofplacingunrealisticdemandsonyourselfSelf-FulfillingProphecyTheself-fulfilling

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